Returns, Refunds and Complaints Policy
Our Commitment to Fresh Flowers in Crayford
At Crayford Flowers, we pride ourselves on being the trusted local florist for households and businesses throughout the Crayford area. Our dedication to delivering the freshest blooms is at the heart of everything we do. When you choose us, you are guaranteed premium quality, vibrant arrangements, and personal service every time.
We understand that receiving beautiful and fresh flowers is important for your special moments. That's why we offer a comprehensive returns, refunds, and complaints policy, designed to put your mind at ease and ensure your satisfaction with every order.
Fresh Flowers Guarantee
We are committed to delivering only the freshest flowers to our customers in Crayford. Every bouquet and arrangement is hand-prepared to order, ensuring maximum freshness upon delivery. We guarantee that our flowers will arrive in pristine condition and remain fresh for at least five days from delivery, provided they are cared for as recommended.
Damaged-on-Arrival Policy
While we take every care when packaging and delivering your flowers, on rare occasions items may arrive damaged due to unforeseen circumstances during transit. If your flowers or any part of your arrangement arrive damaged, please contact us as soon as possible. To help us resolve the issue quickly, we kindly ask that you:
- Notify us within 24 hours of your delivery
- Take clear photographs of the flowers and packaging
- Provide your order number and delivery details
Our team will review your concern and offer you a suitable solution, which may include a replacement bouquet or a refund, in accordance with your preference and subject to our inspection.
Freshness Window and Aftercare
Your flowers are guaranteed to remain fresh for a minimum of five days from arrival when cared for appropriately. We include detailed aftercare instructions with every delivery to help extend their longevity. If you believe your flowers are not as fresh as promised within this window, please notify us, providing the original order details and photographs wherever possible.
Refunds and Replacement Options
If your order arrives damaged or does not meet our fresh flowers guarantee, we offer the following options based on your preference and the circumstances of your concern:
- Replacement: We can arrange a replacement bouquet of equal value, delivered at the earliest available date.
- Refund: Where a replacement is not suitable, we can offer a full or partial refund, processed via your original payment method.
Your satisfaction is of the utmost importance. Decisions regarding refunds or replacements will be made promptly following a review of the supporting information you provide.
Complaints Process
If you wish to raise a complaint about any part of our service or product quality, we want to hear from you. Your feedback helps us improve and maintain our high standards as Crayford’s trusted flower shop. To make a complaint, please:
- Contact us with a clear description of your concern
- Include your order reference, delivery date, and, where relevant, supporting photos
We aim to acknowledge all complaints within one working day and strive to resolve issues promptly and fairly. Each complaint is reviewed carefully by our management team, and we will keep you updated throughout the process.
Your Local Florist, Dedicated to Crayford
Choosing Crayford Flowers means choosing quality, freshness, and local expertise. We value the trust our community places in us and are committed to ensuring every order brings delight and peace of mind. If you have any questions about our returns, refunds, or complaints policy, please reach out to us. We are always here to help and uphold our fresh flowers guarantee to every customer in Crayford and the surrounding area.
