Online Flower Delivery Crayford: Terms & Conditions for Secure Shopping

Crayford Flowers E-Commerce Terms & Conditions

Introduction

Welcome to Crayford Flowers. These Terms & Conditions govern your use of our website and your purchases of floral products and services for delivery across Crayford and surrounding areas. By ordering from our website, you acknowledge and agree to these terms. These terms are provided to clarify our procedures, your rights and obligations, and the nature of our online flower delivery service in Crayford.

1. Order Process

1.1 Placing Orders
Orders for flowers and related products can be placed through our website 24 hours a day, subject to availability and our delivery schedule. Each product listing displays available delivery dates. Before submitting your order, please review details carefully, including the correct delivery address, recipient information, and your contact details.

1.2 Order Confirmation
Once an order is placed, you will receive an order confirmation on the website and via your chosen communication method. This confirmation summarises your order details and indicates that we have received your request.

1.3 Acceptance of Orders
Your order constitutes an offer to Crayford Flowers to sell goods; all orders are subject to acceptance and availability. We reserve the right to reject any order prior to acceptance for reasons including stock unavailability, delivery address outside our service area (Crayford and surrounding areas), or payment issues.

1.4 Amendments to Orders
Should you wish to amend your order after submission (e.g., change of address, delivery date, or card message), please notify us as soon as possible. While we strive to accommodate requests, we cannot guarantee changes once the order process has commenced or flowers have been dispatched.

2. Payment Terms

2.1 Payment Methods
We accept major credit and debit cards, alongside other online payment methods displayed at checkout. Payment must be made in full at the time of placing the order. We do not offer payment on delivery unless stated otherwise on the product page.

2.2 Pricing
All prices listed are in Pounds Sterling (GBP) and include VAT at the prevailing rate where applicable. Delivery charges may apply depending on location and delivery option chosen. The total cost of your order will be displayed before you complete payment.

2.3 Payment Security
We take payment security seriously and use secure third-party payment processors. Card details are not stored on our own servers. You are responsible for ensuring that your payment details are entered correctly; we are not liable for delays or losses due to incorrect information supplied by you.

3. Delivery Services

3.1 Delivery Areas
Crayford Flowers provides flower delivery across Crayford and surrounding areas, as listed on our website. If your delivery address is outside these areas, please contact us before placing your order. Orders placed for locations we do not serve may be cancelled and refunded.

3.2 Delivery Times
We endeavour to deliver your order on the requested date. Delivery times are generally between standard business hours but cannot be guaranteed; adverse weather, traffic, or other factors beyond our control may result in delays. You will be notified if significant delays are expected.

3.3 Delivery Instructions
You may provide special delivery instructions at the time of order. If the recipient is unavailable, our courier may leave the flowers with a neighbour, in a safe place, or attempt re-delivery. We are not responsible for failure to deliver where incomplete or incorrect address details are provided.

3.4 Delivery Confirmation
Where possible, a delivery confirmation will be provided following successful handover of your order.

4. Product Availability and Substitution

4.1 Freshness and Quality
All flower arrangements are handcrafted using fresh blooms. Due to seasonal availability and local stock levels, we may occasionally substitute individual stems or sundries with products of equal or greater value and quality, maintaining the overall appearance and theme of the arrangement.

4.2 Photographs
Images of floral products on our website are for illustrative purposes only. Actual products may vary slightly; flower colour, container, or packaging may differ due to seasonal changes or stock availability.

5. Cancellations and Refunds

5.1 Right to Cancel
You have the right to cancel your order in accordance with the Consumer Contracts Regulations. For perishable goods such as flowers, cancellations are generally accepted if the request reaches us prior to preparation or dispatch. Once floral arrangements have been prepared or dispatched, cancellations may not be possible.

5.2 How to Cancel
To request a cancellation, contact us promptly with your order details. Your cancellation will be confirmed provided it is made within allowable timeframes as described above.

5.3 Refund Policy
If you are eligible for a refund following a cancellation or due to faulty goods (see Section 7), refunds will be processed to the original payment method. Refunds may take up to 7 working days depending on your payment provider.

6. Customer Responsiblities

6.1 Accurate Information
You are responsible for providing accurate, complete information at the time of order, including contact details and delivery address. Mistakes may result in delayed or failed deliveries, for which we accept no liability.

6.2 Unauthorised Use
Do not place orders using false details or by impersonating others. We reserve the right to refuse or cancel orders that appear fraudulent or suspicious.

6.3 Use of Products
Products are supplied for personal use or legitimate gift purposes only and must not be resold for commercial gain unless agreed in writing by Crayford Flowers.

7. Faulty or Damaged Goods

7.1 Reporting Issues
If goods arrive damaged or do not meet your expectations for freshness or quality, notify us as soon as possible. For perishable items like flowers, issues must be reported within 24 hours of receipt wherever possible. We may request photographs to support your claim.

7.2 Resolution
Upon verification of a genuine fault or issue, we may offer a replacement, repair, refund, or other appropriate remedy, at our discretion and in line with your statutory rights. This does not affect your legal rights under UK consumer law.

8. Liability

8.1 Limitation of Liability
To the extent permitted by law, Crayford Flowers is not liable for incidental or consequential losses, indirect damages, loss of business, or emotional distress arising from your use of our website or receipt of products, aside from negligence or breach of statutory duty that cannot be lawfully excluded.

8.2 Force Majeure
We are not responsible for failure to deliver on time or other failures to perform our obligations when events occur outside our reasonable control, including but not limited to natural disasters, pandemics, strikes, or transportation disruptions.

9. Intellectual Property

9.1 Ownership
All website content, images, logos, and descriptions remain the intellectual property of Crayford Flowers or its licensors. Use of our content for commercial purposes without permission is not allowed.

9.2 Personal Use
You may use our website for personal, non-commercial purposes only, and must not reproduce, copy, or exploit any part of the site without express consent.

10. Privacy and Data Protection

10.1 Information Collection
We process your personal information in accordance with our privacy policy and applicable laws. We only collect information necessary to process your order and improve your experience.

10.2 Data Storage
Access to your personal data is strictly controlled, and we do not sell or share your personal details with unrelated third parties, except as required to fulfil your order (e.g., sharing delivery details with our courier).

11. Amendments to These Terms

Crayford Flowers may update these Terms & Conditions from time to time. The version published on our website will apply to all website users and orders placed from the time of posting. We advise reviewing these terms each time you place an order.

12. Governing Law and Jurisdiction

These Terms & Conditions, and all disputes or claims arising from them or related to your use of our website and services, shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales for the settlement of any disputes.

13. General Provisions

13.1 Severability
If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force and effect.

13.2 Waiver
No failure or delay by Crayford Flowers in exercising any right or remedy shall constitute a waiver of that, or any other, right or remedy.

13.3 Entire Agreement
These Terms & Conditions, together with our Privacy Policy and any order confirmation, form the entire agreement between you and Crayford Flowers regarding your use of our website and purchase of goods.

14. Applicability of Terms

These Terms & Conditions apply to all sales and deliveries to customers across Crayford and the surrounding areas, ensuring clarity and security whether you are purchasing as a resident or sending flowers to someone in our service region.

Thank you for choosing Crayford Flowers for your online flower delivery needs in Crayford. If you have any questions on these terms or need further clarification, please refer to our website FAQs or contact us through our customer service form.